Provider Support Coordinator

POSTING DATE:  May 22, 2023 – until filled

POSITION: Provider Support Coordinator

QUALIFICATIONS:  Bachelor’s Degree in a related field required.  Strong communication, organizational and customer service skills required.  Knowledge of Ohio Department of Developmental Disabilities (DODD) rules preferred.  Familiarity with the Service and Support Administration (SSA) rule, the Individual Support Plan (ISP) process and documentation/billing requirements preferred.  Satisfactory completion of BCI/FBI and other DODD required background checks.

DUTIES:   General duties include, but are not limited to:

  • Maintain a comprehensive understanding of training requirements for providers and assist with locating and accessing needed trainings.
  • Supply providers with the resources and connections necessary to obtain and maintain certification requirements and BCI checks; including acting as a liaison between the provider and the certification department at DODD when needed.
  • Ensure an individual’s right to obtain home and community-based services from any qualified and willing provider by: coordinating the request for provider process via email, website and phone communications; scheduling and conducting provider interviews while maintaining focus on free choice of provider as requested; assisting with selecting emergency fill-in providers, as needed.
  • Develop and engage in provider recruitment activities.  Maintain a list of available, qualified providers for the county.
  • Organize and/or implement regional training and support groups for providers.
  • Attend staff meetings and/or committee meetings as requested.
  • Perform formal provider compliance reviews on all providers per rule, OAC 5123:2-9-08.
  • When requested, assist providers/SSA’s with problem solving, attend ISP meetings and attend meetings for continuity of care.
  • Work collaboratively with DODD to troubleshoot issues for both the providers and County Board.
  • Provide technical support to providers.  Perform documentation as necessary.  Participate in time studies.
  • Understand and practice professional ethics in keeping with the confidentiality of information and materials with which the employee may come into contact.
  • May assist SSA’s in the processing of Unusual Incident (UI) and semi/annual Major Unusual Incident (MUI) reviews.

HOURS:  Flexible 40 hour per week schedule.  Schedule will sometimes require flexibility to meet the needs of the individuals we serve.  Remote work opportunities available after initial training period completed.

COMPENSATION: Pay starting at $42,620 or more based on relevant experience. 

Benefits include Ohio Public Employees Retirement System (OPERS); medical, dental, vision, life insurance; paid sick, vacation and personal leave.  Eleven paid Federal Holidays and extended holiday periods in July and December.

CONTACT:  To be considered, please notify the Board of DD of your interest via cover letter & resume and/or electronic application: Please submit a cover letter and resume to: Lisa Brady @ Shelby County Board of DD, 1200 S. Children’s Home Rd., Sidney, OH  45365 or Visit, click on EMPLOYMENT, click on APPLY ONLINE TODAY, complete the information in full and submit electronically to the Shelby County Board of Developmental Disabilities.

Equal Opportunity Employer and Service Provider