Report An Incident

middle school aged boy

Health and safety welfare concern?

The Service & Support Administration staff address concerns for the safety, health, and welfare of people with a developmental disability. Interested parties including family, friends, coworkers, teachers, and other professionals can report an incident 24 hours a day, 7 days a week.  The incident will be investigated and any follow-up needs will be addressed.

How do I report an Incident?

Frequently Asked Questions


Who reports MUIs?

    • People with developmental disabilities regardless of service reception
    • Providers of service both in the home and in the community
    • Family members and caregivers
    • All county board staff
    • General public

To whom are MUIs reported?

  • Reports can be made to any county board staff either in person or by phone.
  • Reports can be made directly to the Ohio Department of Developmental Disabilities (DODD) if Shelby County Board is unavailable or anonymity is desired (800 617-6733).

Who investigates an MUI?

  • An Investigative Agent employed by Shelby County Board of DD is responsible for investigating all MUI’s.

What is the role of the Ohio Department of Developmental Disabilities?

  • DODD provides oversight and technical assistance.
  • All MUI reports are reviewed by the DODD MUI/Registry Unit to ensure immediate action, timely reporting, good investigations and necessary implementation of prevention plans.
  • DODD conducts investigations where it would be a conflict of interest for the Shelby County Board of DD to complete the investigation/report.

What is the role of the provider?

  • Ensure health and welfare by taking immediate action to meet the need of the person served.
  • Report all incidents or allegations of abuse, neglect, exploitation, misappropriation, suspicious or accidental deaths to Shelby County Board of DD immediately (no later than 4 hours of being made aware).
  • Report regardless of where and who was present.
  • Report all incidents or allegations of known/unknown injuries, Law Enforcement involvement (charges, incarceration, and/or arrests), Medical emergency, missing individual, Peer to Peer acts, prohibited sexual relations, rights code violations, unapproved behavior support, and unscheduled hospitalizations by 3:00 p.m. the next business day.
  • Implement prevention plans to reduce future incidents.

What is the role of Shelby County Board of DD?

  • Ensure health and welfare of a served person by identifying and supporting provider in taking immediate actions to meet the need of the person served.
  • Work with provider related to prevention planning.
  • File report with DODD.
  • Work with families, providers, and people receiving services to understand the MUI investigation process.
  • Receive reports from community members, families, people served, and providers related to health/welfare of those served.

Why are families' members contacted for information?

  • The MUI system is set up to help protect all individuals in the developmental disabilities system. By looking at individual and group data, we can see trends that can be addressed leading to better protections. These trends and patterns may include:
    • lack of access to adequate health care
    • lack of diagnosis
    • lack of assessment of symptoms
    • lack of identification of new problems for people with certain syndromes
  • Reporting helps ODODD and Shelby County Board of DD get a better picture of what is happening and helps both departments make improvements in the system that benefits everyone.