Service & Support Administrator (SSA)


POSTING DATE:     June 29, 2021 – July 13, 2021 (or until filled)

POSITION:              Service & Support Administrator (SSA) – 12 Month/Full-Time

QUALIFICATIONS:  Minimum of a Bachelor’s Degree required – preferably in a human services related field. Ability to obtain and maintain the certification requirements of the Ohio Department of Developmental Disabilities (ODODD).  Excellent written and oral communication skills. Successful completion of physical, BCI/FBI background check and multiple database background checks as defined by ODODD Rule 5123-2-02.

DUTIES: General duties include, but are not limited to:

  • Assessing individual needs for services.
  • Facilitating the development of, and writing, Individual Service Plans (ISP); Coordinating ISP conferences, Coordinating changes and making revisions to the ISP.
  • Documenting service dates, corrections, suspensions and disenrollments.
  • Advocating for enrollees and their families. Providing and/or arranging training and support for self-advocacy.
  • Assuring that individuals and their families know their rights.
  • Ensuring that needed services are provided immediately on a 24 hour basis when an emergency situation develops.
  • Facilitating the team process.  Coordinating plan development. Assuring that enrollee’s desired future preferences remain the focus of the plan.
  • Helping to determine personal goals and objectives.
  • Maintaining a database of community resources. Coordinating appointments with other agencies (Social Security, Human Services, Physicians, etc.) and providing transportation if none other is available, or if the enrollee needs assistance in sharing information. Completing paperwork related to service access and maintenance. Identifying service gaps and making adjustments accordingly.
  • Reporting Major Unusual Incidents and/or Unusual Incidents in accordance with Health and Safety Rule 5123:2-17-02.
  • Completing and submitting Targeted Case Management Logs. Assisting in the maintenance of Quality Review files.
  • Documenting service delivery and maintaining data needed for Medicaid billing.
  • Assuming other related duties assigned, including, but not limited to committee work, meeting attendance, participation in regulatory reviews and surveys and professional growth activities.

COMPENSATION: $36,560 TO $55,320 annually, based on experience.
Benefits include Ohio Public Employees Retirement System (OPERS); medical, dental, vision, life insurance; paid sick, vacation and personal leave.

HOURS: 40 hours per week – 250 days; Schedule will require flexibility to meet the needs of the individuals we serve.

CONTACT:  To be considered, please notify the Board of DD of your interest via cover letter & resume and/or electronic application:

1.   Please submit a cover letter and resume to:

Lisa Brady @ Shelby County Board of DD, 1200 S. Childrens Home Rd., Sidney, OH  45365; and/or

2.    Visit, click on EMPLOYMENT, click on APPLY ONLINE TODAY, complete the information in full and submit electronically to the Shelby County Board of Developmental Disabilities.

Equal Opportunity Employer and Service Provider